Effective Date: May 2018
Dandelion Villas, strictly following the principles of personal data protection provided by relevant laws and international conventions, will not make any unlawful and unlicensed use of the information you have entered. Our company in no way reveals, publishes, sells, exchanges personal information and information you trust us. Exceptionally, your personal data may be disclosed by the company, subject always to the statutory procedure when required by a Public Authority, a court, etc. You may also, at any time, make any changes to the personal information you have given us limit or cancel the use of any of these items by completing the relevant online form.
The types of personal data that we collect include:
• Your first name, last name, email address, phone number and home
• Company name, VAT number and other tax information.
Profession in case of invoice
• Guest stay data, including date of arrival and departure, special
requests made, observations about your service preferences
(including room preferences, facilities or any other services used);
• Data you provide regarding your marketing preferences or in the
course of participating in surveys, contests or promotional offers;
You may always choose what personal data (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.
Why we collect and share your personal data
We use your personal data for the following purposes:
• Reservations: We use your personal data to complete and
administer your online reservation.
• Customer service: We use your personal data to provide customer
• Guest reviews: We may use your contact data to invite you by email
to write a guest review after your stay. This can help other travellers
to choose the accommodation that suits them best. If you submit a
guest review, your review may be published on our website.
• Marketing activities: We also use your data for marketing activities,
as permitted by law.
• Other communications: There may be other times when we get in
touch by email, by post, by phone or by texting you, depending on
the contact data you share with us. There could be a number of
reasons for this:
– We may need to respond to and handle requests you have made.
– If you have not finalized a reservation online, we may email you a
reminder to continue with your reservation. We believe that this
additional service is useful to you because it allows you to carry on
with a reservation without having to search for the
accommodation again or fill in all the reservation details from
– When you use our services, we may send you a questionnaire or
invite you to provide a review about your experience with our
website. We believe that this additional service is useful to you and
to us as we will be able to improve our website based on your
• Legal and compliance: In certain cases, we need to use the
information provided, which may include personal data, to handle
and resolve legal disputes or complaints, for regulatory
investigations and compliance, or to enforce agreement(s) or to
comply with lawful requests from law enforcement insofar as it is
required by law.
• Security, fraud detection and prevention: We use the information,
which may include personal data, in order to prevent fraud and
other illegal or infringing activities. We also use this information to
investigate and detect fraud
• Improving our services: Finally, we use personal data for analysis
purposes. This is in the context of our pursuit of improving our
services and user experience as well as improving the functionality
and quality of our online travel services.
If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.
• We rely on the performance of a contract: The use of your data may
be necessary to perform the contract that you have with us. For
example, if you use our services to make an online reservation, we
will use your data to carry out our obligation to complete and
administer that reservation under the contract that we have with
• We rely on its legitimate interests: We use your data for our
legitimate interests, such as providing you with the best
appropriate content for the website, emails and newsletters, to
improve and promote our products and services and the content on
our website, and for administrative, fraud detection and legal
purposes. When using personal data to serve our legitimate
interests, we will always balance your rights and interests in the
protection of your information against our rights and interests.
• We rely on your Consent: We may rely on your consent to use your
personal information for some direct marketing purposes. You may
withdraw your consent at any time by contacting us at the
• Booking.com: We have teamed up with Booking.com B.V., located at
Herengracht 597, 1017 CE Amsterdam, The Netherlands
(www.booking.com) (hereafter Booking.com) to offer you our online
reservation services. While we provide the content to this website
and you make a reservation directly with us, the reservations are
processed through Booking.com. The information you enter into
this website will therefore also be shared with Booking.com and its
affiliates. This information may include personal data such as your
name, your contact details, your payment details, the names of
guests traveling with you and any preferences you specified when
making a booking. To find out more about the Booking.com
corporate family, visit About Booking.com. Booking.com will send
you a confirmation email, a pre-arrival email and provide you with
information about the area and our accommodation. Booking.com
will also provide you with international customer service 24/7 from
its local offices in more than 20 languages. Sharing your details with
Booking.com’s global customer service staff allows them to respond
when you need assistance. Booking.com may use your data for
technical, analytical and marketing purposes as further described
might also be shared with other members of the Booking Holdings
Inc. group of companies for analysis to provide you with travel
related offers that may be of interest to you and to offer you
customised service. If needed under applicable law, Booking.com
will first ask your consent. If your data is transferred to a country
outside the European Economic Area, Booking.com will make
contractual arrangements to ensure that your personal data is still
protected in line with European standards. If you have questions
about the processing of your personal data by Booking.com, please
• BookingSuite: Your personal data may be shared with BookingSuite
B.V. located at Herengracht 597, 1017 CE Amsterdam, the
Netherlands, the company which operates this website and the
website suite.booking.com. BookingSuite will provide your
information which may include personal data to Booking.com for
the purposes described above.
• Third-party service providers: We use service providers to process
your personal data strictly on our behalf. This processing would be
for purposes as included in this Privacy Statement such as
facilitating reservation payments, sending out marketing material
or for analytical support services. These service providers are
bound by confidentiality clauses and are not allowed to use your
personal data for their own purposes or any other purpose.
• Competent authorities: We disclose personal data to law
enforcement and other governmental authorities insofar as it is
required by law or is strictly necessary for the prevention, detection
or prosecution of criminal acts and fraud.
Tidio live chat: We use live chat feature by tidio. We ask your email
for contacting purposes in case we lost live connection.